FAQ
About Our Mission
What is Conflict Diamond?
A conflict diamond, also known as a blood diamond, is a diamond mined in a war zone and sold to finance armed conflict against governments. These diamonds are often extracted under brutal conditions, and the proceeds are used to fund violence and instability in affected regions opposed to legitimate governments. Lucenjuri is committed to ensuring that all our diamonds are ethically sourced and conflict-free.
Why does Lucenjuri focus on the lab-grown diamond industry?
Lucenjuri is committed to the lab-grown diamond industry because of its transformative potential. Lab-grown diamonds provide a sustainable and ethical alternative to mined diamonds, significantly reducing the environmental impact and social harm associated with traditional mining practices. By specializing in lab-grown diamonds, we contribute to a more transparent, responsible, and innovative jewelry industry. We believe that by embracing lab-grown diamonds, we can pave the way for a more sustainable and ethical future in the jewelry industry while providing our customers with exquisite and responsible choices.
About Our Diamonds
Can I request that my diamond be graded by a third party?
All diamonds purchased with a carat weight larger than 1 carat are accompanied by a third-party certificate from the International Gemological Institute (IGI). This certificate meticulously outlines the diamond's attributes, including its cut, color, clarity, and carat weight. Renowned for its exacting standards and precise grading processes, the IGI is a trusted gemological laboratory celebrated for its commitment to accuracy and integrity in certification.
What are the 4C's?
"4C's" is a widely used term in the diamond industry and refers to the four primary characteristics that determine a diamond's quality and value. The 4C's stand for:
- Cut: Determines the diamond's brilliance and sparkle through its proportions, symmetry, and polish.
- Color: Grades the diamond's hue on a scale from D (colorless) to Z (light yellow or brown).
- Clarity: Evaluates the presence of internal and external imperfections, graded from Flawless to Included.
- Carat: Measures the diamond's weight (not the size), with larger diamonds typically being rarer and more valuable.
Discover more about the 4C's and how they influence a diamond's overall beauty and worth.
Is there a difference between Lucenjuri lab-grown diamonds and synthetic moissanite?
Yes. There is a significant difference between Lucenjuri lab-grown diamonds and synthetic moissanite. Lab-grown diamonds are composed of carbon atoms arranged in the crystal structure characteristic of diamonds, making them chemically, physically, and optically identical to mined diamonds. On the other hand, synthetic moissanite is composed of silicon carbide and has entirely different optical and physical properties compared to diamonds. Lab-grown diamonds are also considered a more sustainable and ethical choice due to their composition and origin.
Can I place a request for a diamond with specific characteristics that you don't currently have in stock?
Yes. You can submit a request for a diamond with specific characteristics that are not currently in our inventory. Please contact us to discuss your requirements, we look forward to helping you find the perfect diamond!
How do I choose the right diamond color?
You can learn more about choosing the right diamond color here! As always, please reach out to support@lucenjuri for further assistance.
How do I choose the right carat weight?
Selecting the ideal carat weight is largely based on personal preference. Our team has crafted a helpful blog post to assist you in finding the perfect diamond!
Are Lucenjuri lab-grown diamonds inscribed?
Yes, all Lucenjuri diamonds are inscribed with unique identifiers to ensure authenticity and traceability.
How do you price your diamonds?
At Lucenjuri, we determine the pricing of our diamonds based on several key factors, including carat weight, cut, color, clarity, and overall quality, taking market trends and customer demand into account. Our pricing strategy is designed to offer fair and competitive prices while upholding the highest standards of quality and value for our customers. By cutting out middlemen and markups, we offer diamonds that represent impeccable value and origin. We own the entire production process, including cutting to polishing, ensuring quality and cost control. Through advanced technology and a carbon-neutral process, we've developed sustainable methods for growing our diamonds. Our commitment to transparency ensures ethically sourced, environmentally friendly diamonds. Our dedication to accessibility means our diamonds are priced for everyone, making sustainable luxury attainable for all.
What is the difference between a sustainably created diamond and a mined diamond
The difference between a sustainably created diamond and a mined diamond lies in their origin and environmental impact. Sustainably created diamonds, like those offered by Lucenjuri, are grown in controlled laboratory environments using advanced technology. These diamonds are ethically and environmentally friendly, as they do not involve the destructive mining practices associated with traditional diamond mining. In contrast, mined diamonds are extracted from the earth through mining operations, which can have significant environmental consequences such as habitat destruction, soil erosion, and water pollution. By choosing sustainably created diamonds, customers support responsible and eco-friendly practices while enjoying the beauty and brilliance of these ethically sourced gems.
How are diamonds featured in Lucenjuri designs produced and is the process sustainable?
Diamonds featured in Lucenjuri designs are produced through a sustainable and ethical process. Our lab-grown diamonds are created in controlled laboratory environments using advanced technology and renewable energy sources. This process minimizes the environmental impact associated with traditional diamond mining, such as habitat destruction and pollution. Additionally, our commitment to sustainability extends beyond the production process to every aspect of our designs. We ensure that our jewelry pieces are crafted with the highest standards of environmental and social responsibility, allowing our customers to enjoy stunning, ethically sourced diamonds with peace of mind.
How are sustainably created diamonds made?
Sustainably created diamonds, also known as lab-grown diamonds, are made through a process called chemical vapor deposition (CVD) or high-pressure high-temperature (HPHT) synthesis. In the CVD method, a small diamond seed is placed in a vacuum chamber where carbon-rich gases are introduced. These gases are then ionized into plasma using microwaves or lasers, causing the carbon atoms to accumulate on the diamond seed and gradually form a larger diamond crystal.On the other hand, the HPHT method involves subjecting a small diamond seed to high pressure and temperature conditions similar to those found deep within the Earth's mantle. Carbon atoms in a graphite medium dissolve and form new diamond crystals around the seed.Both methods result in diamonds with the same crystal structure and chemical composition as mined diamonds. The key difference is that lab-grown diamonds are created in controlled laboratory environments rather than mined from the earth, making them a sustainable and eco-friendly alternative to traditional diamonds.
What is a sustainably created diamond?
A sustainably created diamond, also known as a lab-grown diamond, is a gemstone that is produced in a controlled laboratory environment using advanced technological processes. You can learn more about our Lucenjuri created diamonds here.
Is a sustainably created diamond a real diamond?
Yes, a sustainably created diamond, also known as a lab-grown diamond, is indeed a real diamond. These diamonds are created using advanced technological processes that replicate the natural conditions under which diamonds form in the earth's mantle. As a result, lab-grown diamonds are composed of carbon atoms arranged in the crystal structure characteristic of diamonds, making them chemically, physically, and optically identical to mined diamonds.
Are Lucenjuri Lab Diamonds Certified?
Yes. All Lucenjuri lab-grown diamonds are certified by reputable gemological laboratories to ensure their quality and authenticity. Our diamonds undergo rigorous testing and grading processes conducted by independent third-party organizations.The certification provides comprehensive details about the diamond's characteristics, including its cut, color, clarity, and carat weight. It serves as a guarantee of the diamond's quality and helps customers make informed decisions when purchasing their desired diamond.
About Our Products
Can I Buy a Setting Without Buying a Diamond?
We do not sell settings separately unless they are accompanied by the purchase of a center diamond. Our settings are meticulously crafted and made-to-order, with each one specifically designed to complement the unique characteristics of the center gemstone. As a result, we do not offer stand-alone settings or semi mounts. Please feel free to reach out if you need assistance in selecting a center diamond to accompany your desired setting.
Can I Put a Diamond on Hold?
At Lucenjuri, we do not offer a diamond hold service at this time. Due to the high demand for our diamonds and the dynamic nature of our inventory, we encourage customers to complete their purchase promptly to secure their desired diamond. If you have any questions or need assistance with selecting a diamond, please don't hesitate to reach out to our team, and we'll be happy to help.
Can I Upgrade My Lucenjuri Diamond?
Yes, we offer a diamond upgrade program to accommodate your evolving preferences. You can trade in your Lucenjuri diamond for a new one of greater value. The upgrade value will be determined based on the original purchase price of your diamond. Please contact our customer service team for more information and assistance with your diamond upgrade.
What If I Want a Center Stone Shape that is Not Offered For that Setting?
If you desire a center stone shape that is not currently offered for a particular setting, please contact our customer service team. We can discuss potential customization options to accommodate your preferences and ensure that you find the perfect setting for your desired center stone shape.
Can a Small Change Be Made for a Piece of Jewelry I Like on Lucenjuri’s Site?
Yes. At Lucenjuri, we strive to accommodate our customers' preferences to the best of our ability. If you have a specific request for a small change to a piece of jewelry listed on our site, please contact our customer service team. We will do our utmost to assist you and discuss any customization options available to meet your needs and preferences.
Can Lucenjuri Send Me Additional Images of the Rings?
Certainly! If you require additional images of any of our rings, please contact our customer service team with your request. We'll be more than happy to provide you with further images to help you make an informed decision about your purchase.
Does Lucenjuri Offer Alternative Metal Options Such As Rose Gold
Yes, Lucenjuri offers a variety of metal options for our jewelry pieces, including popular choices like rose gold. Our goal is to provide you with customizable options to ensure your jewelry reflects your personal style and preferences. We are proud to offer platinum, 18K white gold, 14k rose gold, and 18k yellow gold as standard options for most styles. Each piece is stamped with the metal type and Lucenjuri logo, ensuring authenticity and quality. For more information about these options, please feel free to contact us.
Are All of Lucenjuri's White Gold Rings Rhodium-plated?
Yes. All of Lucenjuri's white gold rings are rhodium-plated. Rhodium plating enhances the appearance of white gold by providing a bright, reflective surface and also offers additional protection against scratches and tarnishing.
Can Lucenjuri Help Me Design a Custom Piece of Jewelry?
Yes, Lucenjuri specializes in full custom jewelry design services to bring your unique vision to life. Our team of expert designers and artisans will work closely with you throughout the entire process, from initial concept sketches to the final creation. Whether you have a specific design in mind or need assistance in creating one, we're here to help. We'll guide you through every step of the design process to ensure your complete satisfaction and create a one-of-a-kind piece that reflects your individual style and preferences. Please visit our Custom Jewelry page or contact us to discuss your custom design ideas.
Placing an Order
What Payment Methods Does Lucenjuri Accept?
Lucenjuri accepts various payment methods to provide convenience and flexibility to our customers. We currently accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment options through PayPal for added security and ease of use. If you have any questions or need assistance with payment methods, please don't hesitate to contact us, and our customer support team will be happy to assist you.
Are your prices listed in USD?
All of our prices are in US dollars unless "CAD" is clearly marked to the left of the price, i.e. CAD 1,050.
Can I Buy from Lucenjuri If I Live Outside the United States?
At the moment, Lucenjuri ships exclusively to customers within the United States, Canada, Australia, and UK. However, we are committed to making our sustainable luxury accessible to customers worldwide. If you reside outside of these countries and are interested in purchasing our products, please don't hesitate to contact our customer services team. We'll do our best to explore potential arrangements and assist you with your purchase.
Will I Be Charged Tax?
Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.For US Orders, Lucenjuri collects sales tax on orders shipped to addresses in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin, and Wyoming. For orders shipped to Canada, Lucenjuri collects the relevant GST/PST/HST/VAT based on the province that the order is being shipped to. There are no additional duties for orders shipped to Canada.
Can I Expedite My Order to Receive it Sooner Than the Date Given?
We may be able to offer expedited shipping options on some orders for a fee. For further assistance or to inquire about expedited shipping options, please contact our customer service team.
Can Lucenjuri Help Me Keep the Engagement Ring a Surprise?
Yes. Lucenjuri understands the importance of keeping the engagement ring a surprise. We take special care to ensure discreet packaging and labeling on all our shipments. Additionally, if you have specific instructions or requests regarding the delivery of your engagement ring to maintain the surprise, please feel free to contact us, and we will do our best to accommodate your needs.
Does Lucenjuri Offer Saturday Delivery?
Depending on your shipping address we may be able to accommodate a Saturday delivery, please contact our customer service team to schedule Saturday delivery.
Does my order come with a diamond certificate?
Yes. All Lucenjuri lab-grown diamonds come with a diamond certificate for quality and authenticity. These certificates are issued by reputable gemological laboratories and undergo rigorous testing and grading processes by independent third-party organizations. Diamonds that are 1 carat and above will include a certificate from the International Gemological Institute (IGI) with your order.
Can you gift wrap my order?
Every Lucenjuri order is meticulously prepared to be gift-ready, ensuring a delightful unboxing experience for you or your recipient. Our team takes great care in packaging each item with attention to detail and elegance, making it perfect for gifting on any occasion. Enjoy the convenience and thoughtfulness of receiving your order beautifully wrapped and ready to impress.
Can I purchase a single Lucenjuri earring?
Yes. At the moment, we primarily offer earrings as pairs to ensure symmetry and consistency in our designs. However, we understand that there may be unique preferences or situations where a single earring is desired. Please feel free to contact our customer service team, and we'll do our best to accommodate your request and discuss available options.
How fast are orders processed?
The shipping and processing times depend on the items you're ordering. Once your order is processed, you will receive a confirmation email with tracking information to monitor the status of your shipment. Please note that processing times may vary during peak seasons or promotional periods. If you have specific concerns or urgent requirements regarding your order, please don't hesitate to contact our customer service team, and we'll be happy to assist you further.
Can I add a gift note to my order?
Yes, you can add a gift note to your order during the checkout process. Simply look for the option to add a gift note or special instructions, and enter your message there. We'll make sure to include your note with the package when it's shipped. If you encounter any difficulties or have specific requests regarding your gift note, please feel free to reach out to our customer service team, and we'll be happy to assist you further.
Shipping and Delivery
How Fast Can I Get My Order?
The shipping and processing times depend on the items you're ordering. Once your order is processed, you will receive a confirmation email with tracking information to monitor the status of your shipment. Please note that processing times may vary during peak seasons or promotional periods. If you have specific concerns or urgent requirements regarding your order, please don't hesitate to contact our customer service team, and we'll be happy to assist you further.
Can You Ship My Package To A DHL Location To Be Held For Pick Up?
Yes, we offer the option to ship your package to a DHL location for pickup. During the checkout process, you can select the "Hold at Location" option and choose a nearby DHL location where you'd like to pick up your package. Once your package arrives at the selected DHL location, you will receive a notification to retrieve it. This option provides added flexibility for receiving your package at a convenient time and location for you. If you have any questions or need assistance with this option, please feel free to contact our customer service team for support.
Is Lucenjuri's Packaging Discreet? What Does the Box Look Like?
Your Lucenjuri order will arrive in discreet packaging, ensuring the contents remain confidential. We prioritize your privacy, and our shipping boxes are unmarked, with minimal branding. For domestic orders, there will be no mention of Lucenjuri on the package. Additionally, we offer flexible shipping options, including delivery to your office, a designated DHL location for convenient pickup, or any other location you specify. If you have specific delivery preferences or require special arrangements such as expedited or Saturday delivery, please don't hesitate to contact us. We're here to accommodate your needs and ensure your Lucenjuri order remains a delightful surprise.
How long does 'made to order' take?
For "made to order" items, we provide a ships by date directly on the product page, during checkout, and within your order confirmation email for your convenience. Typically, "made to order" items take around 8-10 days to be completed and shipped out to you. This timeframe allows us to ensure that each piece is meticulously crafted to meet our high standards of quality and craftsmanship. If you have any specific concerns or questions about the production timeline for your order, please feel free to contact our customer service team, and we'll be happy to assist you further.
Can I change the shipping or billing address of my order?
Yes. To do so, please contact our customer service team within 48 hours of placing the order with your order number and the updated address details. We'll do our best to accommodate your request before the order is processed and shipped out. Please reach out to support@lucenjuri.com for assistance.
Do you require a signature upon delivery?
Yes, we do require a signature upon delivery for all orders to ensure that your package reaches you securely. If you have specific delivery instructions or concerns about signing for your package, please feel free to contact our customer service team, and we'll do our best to accommodate your needs.
Where can I find a status update on my order?
You can find a status update on your order by logging into your Lucenjuri account and navigating to the "Order History" section. Additionally, you'll receive email notifications at key stages of the fulfillment process, providing you with real-time updates on the progress of your order. If you have any further questions or concerns about your order status, please don't hesitate to contact our customer service team for assistance.
Can you ship to a P.O. Box?
We do not ship to P.O. boxes. We require a physical address for the delivery of your order to ensure that it reaches you securely and on time.
Returns and Exchanges
Can I change or cancel my order after placing it?
We're able to cancel an in stock jewelry purchase before the package has tracking assigned, and are able to cancel your made to order design within 12 hours of placing the order. For any changes or edits to orders, please reach out to support@lucenjuri.com within 12 hours of placing the order for assistance.
What is your return policy?
At Lucenjuri, we understand that sometimes a purchase may not meet your expectations. That's why we offer a complimentary 60-day return policy for your peace of mind. If for any reason you are not entirely satisfied with your purchase, you can return it within 60 days for an exchange or full refund. Our return policy timelines begin when your purchase is available for shipment. You can learn more about our return policies here.We strive to make the return process as seamless as possible for our customers. To initiate a return, simply contact us to obtain a return shipping authorization code and request your free DHL Express return shipping label. Please ensure that all original packaging and accompanying materials are included in the return package. Once we receive the returned item, our Quality Assurance Department will inspect and verify its condition. Returns take approximately ten business days to process upon receipt of the item, and the original purchase price amount will be refunded using the original payment method. If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team.
When can I expect a refund?
Returns take up to 10 business days to process once delivered safely to our office. Once refunded, the funds can take up to 10 business days to post to your account.
Can I process a return directly on your site?
At Lucenjuri, we strive to make the return process as convenient as possible for our customers. To initiate a return for fine jewelry purchases, loose diamonds, and engagement and wedding rings, simply fill out the return request form available on our website. Each return requires a Return Merchandise Authorization (RMA) along with a brief explanation of the reason for return.
For further details regarding our return policies, including eligibility criteria and any applicable terms and conditions, please refer to our return policies here.
General
When is your Customer Experience Team available?
Our Customer Experience Team is available through email and live chat 7 days a week, and we aim to respond promptly to every customer inquiry within 1 business day!
When contacting our Customer Experience Team regarding a repair, please provide photos, a brief video, and a description of how the damage occurred to support@lucenjuri.com.
How do I access my Lucenjuri account?
To access your Lucenjuri account, simply click on the "Account" or "Sign In" link located at the top right corner of our website page. If you've already created an account, enter your email address and password to log in. If you haven't created an account yet, simply visit our Login Page, easily sign up by clicking on the "Create Account" or "Sign Up" option and following the prompts to provide your information and create a password.
Once logged in, you'll have access to your account dashboard where you can manage your personal information, view your order history, track shipments, and more. If you encounter any issues or have questions about accessing your account, please don't hesitate to contact our Customer Experience Team for assistance.
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Start a live chat
Get instant assistance with just a click! Access live customer support 7 days a week by clicking the link below.
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Send an email
For any inquiries or concerns, reach out to us at support@lucenjuri.com, and our dedicated Customer Care Team will be delighted to assist you. We strive to respond to all customer inquiries within 1 business day!
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Give us a call
Feel free to contact our Customer Care Team at +1.818.666.6081 with any questions or concerns you may have. Our phone line is available 7 days a week for your convenience.