Terms of Service

These terms and conditions are applicable to the Lucenjuri website, which is located at www.lucenjuri.com, and its subsidiaries and affiliates, including Lucenjuri's sites worldwide (collectively the “Site”), as well as other websites that expressly incorporate these Conditions ("Conditions"). In certain instances, a specific Lucenjuri product purchased through the Site may be subject to additional policies, guidelines, terms, and/or agreements ("Terms"). If such Terms are inconsistent with these Conditions, the Terms shall take precedence. BY VISITING AND/OR USING THIS SITE IN ANY WAY, SUCH AS BROWSING PRODUCTS OR PLACING AN ORDER, YOU AGREE TO THESE TERMS AND CONDITIONS. Please carefully review these Conditions. If you do not wish to be bound by these Conditions, refrain from accessing or using the Lucenjuri Site.

Change of Terms
These Terms and Conditions govern your use of, and any purchase from, the Lucenjuri Site, and constitute an agreement between you and Lucenjuri. Lucenjuri reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time to time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Site Content
The Site and all content and other materials, including, without limitation, text, icons, graphics, logos, images, designs, pictures, selection, coordination, "look and feel", information, data, sound files, and other files and software is the proprietary property of Lucenjuri or its affiliates, licensors, or users and is protected by United States and international trade dress, copyright laws, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Copyright in the documents and material on the Lucenjuri Site is owned by or licensed to Lucenjuri. You are authorized to use this material only for personal, non-commercial purposes. You may download, print, and store copies of this material for your own personal, non-commercial use. Nothing contained on the Lucenjuri Site should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed on the Lucenjuri Site without the written permission of Lucenjuri or any third party that may own such trademarks or service marks. Lucenjuri will aggressively enforce its intellectual property rights to the fullest extent of the law.

Trademarks
Lucenjuri, the Lucenjuri logos, and any other product or service name or slogan contained on our Site are trademarks of Lucenjuri and/or its licensors and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Lucenjuri or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "Lucenjuri" or any other name, trademark, or product or service name of Lucenjuri without our prior written permission. All other trademarks, registered trademarks, product names, and Lucenjuri names or logos mentioned on our Site are the property of their respective owners.

Use of the Site
You are granted a personal, limited, non-sublicensable license to access and use the Site and electronically copy (except where prohibited without a license) and print to hard copy portions of the Site materials for your informational, non-commercial, and personal use only. Such a license is subject to these Conditions and does not include: (a) any resale or commercial use of our Site or the Site materials therein; (b) the collection and use of any product listings, pictures, or descriptions for commercial purposes; (c) the distribution, public performance, or public display of any Site materials; (d) modifying or otherwise making any derivative uses of our Site and the Site materials or any portion thereof; (e) use of any automated means to access, monitor, or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than page caching) of any portion of our Site, the Site materials, or any information contained therein, except as expressly permitted on our Site; (g) causing any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else that minimizes, covers, or frames or inhibits the full display of our Site; (h) using our websites in any way that interferes with the normal operation of our sites; or (i) any use of our Site or the Site materials other than for its intended purpose. Any use of our Site or the Site materials other than as specifically authorized herein, without the prior written permission of Lucenjuri, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Information on Our Site
Lucenjuri is committed to providing current and accurate information on our websites, email, chat, and telephone communications. We do not, however, warrant that this information is always correct, accurate, or complete. In rare circumstances, data, including prices, may be inaccurately displayed on our Site due to system and typographical errors that may occur. Inadvertent errors or inaccurately advertised prices are not binding on Lucenjuri and may be adjusted by Lucenjuri at any time. Lucenjuri reserves the right to correct any and all errors when they do occur. If an order is placed with a lower product's listed price than the actual price, Lucenjuri will, at its discretion, either advise the customer before shipping the product or cancel the order and notify the customer of such cancellation. Lucenjuri apologizes for any inconvenience that this may cause.

Information that we communicate is not a binding contract and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. If an order has been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual and charged prices. Please review our Return Policies.

Lucenjuri holds a dynamic and high-volume inventory. The stock availability on our website is listed "as is" and is subject to change. If a product in an order is out of stock, we will advise the customer immediately with possible options. Products may appear on the Lucenjuri website larger or smaller than their actual size. Given the variation in computer monitor settings, color and size may vary slightly when viewing product photography. In compliance with industry standards and FTC regulations, carat total weight may vary 0.05 carats from stated weight. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

Lucenjuri retains the full unrestricted rights to all jewelry designs, whether custom or standard, and may choose to market or sell jewelry based on such designs.

Lucenjuri's product details and prices are also subject to change without notice. All of our prices are final and non-negotiable. Additionally, in order to conserve natural resources and maintain the high quality of our pieces, Lucenjuri does not allow multiple pieces to be purchased for comparison, which is the act of buying several items with the intent of keeping the item that you like best and returning the remaining items that were purchased.

Lucenjuri and any affiliated companies provide natural diamond origin information – whether on this website, in marketing materials, in materials provided to any purchaser, or anywhere else – without any warranty of any kind, either express or implied. All implied representations, warranties, and conditions relating to diamond origin are hereby disclaimed where applicable. Natural diamond origin information is provided based upon information provided by the supplier, as well as demonstrated supplier adherence to the Lucenjuri chain of custody protocol. While reasonable commercial efforts are made to ensure the accuracy of origin information provided, there can be no guarantee or warranty of the diamond origin information. The above limitation of liability extends to any persons who viewed Lucenjuri natural diamonds listed with origin, any persons who purchased Lucenjuri natural diamonds listed with origin, and to any other persons who may thereafter acquire Lucenjuri natural diamonds that had been listed with origin.

All representations including representations regarding gemstone origin, recycled content of precious metals, and estate information are provided to the best of Lucenjuri's knowledge and without a guarantee or warranty of any kind.

Your Account and Order
When you access or use the Lucenjuri website or your personalized Lucenjuri account, you are solely responsible for maintaining the confidentiality of your account and for restricting access to your computer. You are further responsible for all activities that occur under your personal account and your password. If you are under the age of 18 years old, you may use Lucenjuri.com only under the guidance and direction of a parent or guardian. Please note that Lucenjuri reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or edit content or cancel orders.

In the case where a customer files a chargeback, Lucenjuri has the right to recover its direct and indirect costs, and cancel any promotional items, free shipping, or other benefits, as determined inLucenjuri's sole and absolute discretion.

Diamond Certificates
When you order a loose diamond, Lucenjuri will ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at highly-respected diamond laboratories. These diamond grading reports are extremely expensive to replace and as a result of this, Lucenjuri requires each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $200 USD (or equivalent amount in other currencies).

Shipping
Please review our shipping policy here.

Passage of Title
Title for goods purchased passes from Lucenjuri to the purchaser's designee at the time that goods are delivered to the designee.

Comparison Purchasing
We do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our diamond and jewelry experts at suppoty@lucenjuri.com, and we would be happy to help you make your choice.

Privacy
Please review our Privacy Policy, which also governs your visit to this site and for information on how Lucenjuri collects, uses and discloses personally identifiable information from its customers. Lucenjuri does reserve the right to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Lucenjuri's systems and customers, or to ensure the integrity and operation of Lucenjuri's business and systems, and as such, Lucenjuri may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content (as defined herein). Lucenjuri's right to disclose any such information shall govern over any terms ofLucenjuri's Privacy Policy.

Repeat Infringer Policy
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Lucenjuri has the sole discretion to terminate and bar specific website users or Lucenjuri account holders who under appropriate circumstances are determined to be repeat infringers. Lucenjuri further reserves the right to limit access to this website and/or terminate the account of any users whom Lucenjuri reasonably suspects to have infringed any intellectual property rights of others, whether or not there is any repeat infringement.

Advertisements and Promotions
Lucenjuri may run advertisements and promotions from third parties on our website. These advertisements and promotions are conducted under the direction of the third party and Lucenjuri is not responsible or liable for any loss, damage or liability incurred by you as a result of any dealings with the third party provider or resulting from the presence of these unaffiliated third parties on our website. Any business transactions, correspondence with, participation in the promotions of, advertisers other than Lucenjuri and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party.

Feedback and Submissions
You acknowledge and agree that any feedback or submissions, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials, or other information, regarding this website, Lucenjuri, or the Lucenjuri products or services that are provided by you to Lucenjuri in any form are not confidential and upon submission shall become the sole property of Lucenjuri. Lucenjuri shall own exclusive rights, including all intellectual property rights to said feedback and submissions, and shall be entitled to the unrestricted use and dissemination of the feedback and submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Lucenjuri and its sublicensees the right to use the name that you submit in connection with such content, if they so choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not and does not violate any rights of or cause injury to any person or entity.

Social Media User Content
At times, Lucenjuri may reach out to social media users to seek their permission to feature our favorite content on our Site, social channels, or in promotional materials. Lucenjuri may request permission from you to use your social media User Content consisting of photos, text, graphics, audio, video, comments, and other materials from social media sites, in connection with Lucenjuri’s business, product features, marketing, promotional, advertising, and other consumer-related activities.

When you respond to a request for permission to use your social media User Content, you are granting Lucenjuri and its related agents, licensees, sublicensees, contractors, successors, legal representatives, assigns, and third-party service providers, and their respective retail partners, marketing, or public relations agencies, and other affiliates (the “Licensed Parties”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your social media User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on webpages and social media pages operated by the Licensed Parties, in promotional e-mails and advertisements, and in any and all other marketing, promotional, and advertising initiatives, and in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your social media User Content in any manner in their sole discretion, with no obligation to you whatsoever.

You are also granting the Licensed Parties the right to use your username, real name, image, likeness, descriptions of you, location, or other identifying information, including but not limited to your voice, in connection with any use of your social media User Content.

You are also agreeing, representing, and warranting that (i) you are solely responsible for your social media User Content, (ii) you own all rights in and to your social media User Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage, or otherwise claim any rights with respect to such social medial User Content, (iii) you are not a minor, (iv) the Licensed Parties’ use of your social media User Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary, or other rights, of any third party, or any law, rule or regulation, and (v) the social media User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.

Please note that the social media User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using this Site, you are consenting to the Licensed Parties’ collection of any personal information you provide for the Licensed Parties’ use and disclosure in connection with the use of your social media User Content as described herein. Your personal information may also be transferred to servers located outside the country in which you live or to third parties in other countries so that we may process personal information on the Licensed Parties behalf. By providing the Licensed Parties with personal information, you agree to the foregoing collection, use, disclosure, transfer, and processing of your information in accordance with the terms of these Conditions, the Lucenjuri Privacy Policy, and applicable data protection laws and regulations.

The Licensed Parties reserve the right to remove any social media User Content from the Site. If you believe any content, including social media User Content, residing on the Site infringes any person’s or entity’s copyright rights, please contact Lucenjuri.

Product Reviews and User Content

Lucenjuri’s website and social media accounts include or may include in the future a product review feature, discussion forums, user-generated content, or other areas or services in which you or a third party has the opportunity to create, post, or store content, messages, materials, or other items on our website or social media accounts (“Interactive Areas”). You shall be solely responsible for your use of such Interactive Areas. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our website any of the following:

(a) Any message, data, information, text, music, sound, photos, video, graphics, code, or other material (“User Content”) that is or would reasonably be considered to be unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable;(b) User Content that would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national, or international law, statute, or regulation, including, but not limited to, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange, or the NASDAQ;(c) User Content that may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party;(d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;(e) Unsolicited promotions, political campaigning, advertising, or solicitations;(f) Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers, and credit card numbers;(g) Viruses, corrupted data, or other harmful, disruptive, or destructive files; and(h) User Content that, in the sole judgment of Lucenjuri, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our website, or which may expose Lucenjuri or its users to any harm or liability of any type.

If you post User Content to our website, email User Content to Lucenjuri, and/or provide Lucenjuri permission to use, repost, or otherwise share User Content you have created or shared on social media, you grant Lucenjuri a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content throughout the world in any media. You further grant Lucenjuri and sublicensees the right to use the name that you submit in connection with such content, if they choose to do so. You represent and warrant that(a) you own and control all of the rights to the User Content or you otherwise have the right to such User Content;(b) the User Content is accurate and not misleading; and(c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.

Lucenjuri disclaims any responsibility and assumes no liability for any User Content posted, stored, or uploaded by you or any third party, or for any loss or damage thereto, nor shall Lucenjuri be liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography, or profanity you may encounter as a result of said User Content posted. Your use of the Lucenjuri Interactive Areas is at your own risk. Lucenjuri is not liable for any statements, representations, or User Content provided by its users in any public forum, personal home page, or other Interactive Area. Additionally, Lucenjuri reserves the right, and has absolute discretion, to remove, screen, or edit any User Content posted or stored on our website at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our website at your sole cost and expense.

Any use of the Interactive Areas or other portions of the Lucenjuri website in violation of the foregoing paragraph violates these Terms and Conditions and may result in termination or suspension of your rights to use the Interactive Areas and/or our website.

Disclaimer of Warranties
This site, the content contained therein and the products provided in connection therewith (the "products") are provided on an 'as is' and 'as available' basis. Lucenjuri makes no representations or warranties of any kind, whether express or implied, as to the operation of this site or the information, content, materials or products included on it. you expressly agree that your use of this site is at your sole risk, by your own free will, and that you are solely responsible for any consequences arising from this use. Without limiting the foregoing, Lucenjuri disclaims all warranties, whether expressed or implied, including, but not limited to, implied warranties of merchantability and/or fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on the site. Lucenjuri, does not warrant that this site, its servers, or its electronic communication are accurate, reliable, complete, current or free of viruses or other harmful components.

Limitation of Liability
In no event shall Lucenjuri, its directors, members, employees, affiliates, or agents, or any other party involved in creating, producing, or delivering the Lucenjuri products, be liable to you or any third party for damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, special, punitive, and consequential damages or other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in contract, tort, or otherwise, including negligence, arising out of or in any way connected with or resulting from the use of our site, the products, the services, or the content contained in or accessed through the Lucenjuri site, or that results from the reliance by the user on any information obtained from Lucenjuri, including any error or omission regarding listed diamond origin, any mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operation or transmission, or any failure of performance of the Lucenjuri site, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Lucenjuri’s programs or services, even if Lucenjuri is expressly advised of the possibility of such damages, or even if the loss, damage, or expense was caused by Lucenjuri, its directors, members, employees, affiliates, or agents. In no event shall Lucenjuri's liability be greater than the price you paid for the product or service that is the basis for the claim.

Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. It is your responsibility to check local laws for any restrictions or limitations regarding the exclusions of implied warranties.

Indemnification
You agree to defend, indemnify, and hold harmless Lucenjuri, its independent contractors, service providers and consultants, and its parents, affiliates, and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, expenses and costs (including without limitation reasonable attorneys' fees and court costs), arising out of or relating to your breach of these Conditions or your access to or use of the Lucenjuri Site or inability to use the Site, including without limitation any actual or threatened suit, demand or claim made against Lucenjuri and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Links to Other Sites and Services
Links to other Internet sites and services operated by third parties, including Lucenjuri vendors, do not constitute sponsorship, endorsement, or approval by Lucenjuri of the content, policies, or practices of such linked sites or services. Lucenjuri is not responsible for the availability, content, security, policies, or practices of linked sites or services, including, without limitation, the accuracy of content on linked sites or services and the privacy policies and practices of linked sites and services.

Termination
Notwithstanding any of these Conditions, Lucenjuri reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Miscellaneous
These Conditions contain the entire understanding of you and Lucenjuri with respect to the subject matter hereof and supersedes all prior agreements and understandings between you and Lucenjuri with respect to the subject matter hereof. The failure of Lucenjuri at any time to enforce any of the provisions of these Conditions will not be deemed or construed to be a waiver of any such provisions, or in any way to affect the right of Lucenjuri to thereafter enforce each and every provision of these Conditions. No waiver by Lucenjuri of any breach of any provision of these Conditions will be construed or deemed to be a waiver of any other subsequent breach. If any provision of these Conditions is declared invalid or otherwise determined to be unenforceable for any reason, such provision will be deemed to be severable from the remaining provisions of these Conditions, which will otherwise remain in full force and effect. Provisions concerning your rights and obligations which by the content of the provision operate after termination or which are necessary to enforce any right will survive any termination or expiration of these Conditions.

Arbitration
These Conditions and your use of this Site shall be governed by and construed in accordance with the laws of the State of California, without resort to its conflict of law provisions. You agree that any action at law or in equity or any dispute, claim or controversy arising out of or relating to these Conditions or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site or purchases from the Site thereof, (collectively, “Claims”) shall be resolved by binding arbitration, as described below, instead of in court, except that each party retains the right to bring an individual action in small claims court. You further agree that arbitration must be on an individual basis and that you are hereby waiving your right to join or consolidate Claims in arbitration or arbitrate any claims as a representative or member of a purported class. You acknowledge and agree that you are waiving the right to a trial by jury. This arbitration provision shall survive the termination of these Conditions, as well as any other contractual agreement that you have with the Company.

You acknowledge and agree that, by agreeing to these Conditions, the Federal Arbitration Act (“FAA”) shall govern the interpretation and enforcement of this provision and that any such arbitration must proceed with the American Arbitration Association (“AAA”) or JAMS in San Francisco County, California, before a mutually agreed upon single arbitrator licensed to practice law. It will be conducted in accordance with the then-prevailing Arbitration Rules of the AAA and the arbitrator shall be bound by these Conditions. The arbitrator shall have authority to award or grant legal, equitable, and declaratory relief. Such arbitration shall be final and binding on the parties.

Severability
If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Questions & Contact Information
If you have any questions, please do not hesitate to support@lucenjuri.com

Terms and Conditions updated on March, 15, 2023.