Returns, Exchanges & Resizes

Free 60 Day Returns & Lifetime Resize

At Lucenjuri, we offer complimentary 60 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 60 days for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is available for shipment. We take pride that our jewelry is produced with exceptional standards.

Lucenjuri is proud to offer free return shipping on all ring and finished jewelry orders. We will provide the free DHL Express return shipping label, so that your return process is seamless and easy.

Within 60 days of when your purchase is available for shipment for our customers, we also offer one complimentary resizing for our standard ring styles with free shipping both ways. Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. Outside of the 60 day complimentary resize period, rings can be resized for a fee when within the jeweler’s recommended sizing range. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. If your ring resize request is outside of one full size, you may need to reset your ring. You can learn more about our reset policies here.

Please note that returned items must be in unworn condition and accompanied by all original documentation. The following orders are nonreturnable:

• Fine jewelry items that have been personalized (such as nameplates);
• Rings that have been modified or resized;
• Items that have previously been exchanged and custom designed jewelry.

Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 60 day return/exchange period begins on the date that your order was first available to ship.

To maintain the high quality of our pieces and keep our prices competitive, Lucenjuri does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If an order is suspected as a comparison purchase, the items may not be eligible for our return policy.

How To Return An Order

1. Obtain the Return Shipping Authorization Code: Contact us at support@lucenjuri.com to obtain a return shipping authorization code and request your free DHL Express return shipping label. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates. For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
3. Shipment and Insurance: In order for the insurance to be valid with the use of your DHL Express prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original Lucenjuri box from your order. Affix the label to the outside of the larger box and drop it off at your nearest DHL ServicePoint. Please obtain a DHL receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Lucenjuri. Lucenjuri is not responsible for items lost or damaged while shipping.

Refund Process

Once we receive your returned item, our Quality Assurance Department will inspect and verify its condition. The refund processing time takes up to 10 days from the receipt of the item.

Once the return is approved, Lucenjuri will issue a refund for the original purchase price using the same payment method used for the purchase. Please note that credit card refunds may take up to one billing cycle to appear on your statement, depending on your card issuer.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund. Return shipping authorizations are active for ten days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at support@lucenjuri.com to request another Return Shipping Authorization Code. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been altered (including engraved, personalized or resized) by third parties or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

If you have any questions about our return procedure, reach out to us at support@lucenjuri.com, and our dedicated Customer Care Team will be delighted to assist you. We strive to respond to all customer inquiries within 1 business day! Or feel free to contact our Customer Care Team at +1.818.666.6081 with any questions or concerns you may have. Our phone line is available 7 days a week for your convenience.