Privacy Policy

Introduction and Overview

This Privacy Policy explains what personal information Lucenjuri(“Lucenjuri”, “we”, “our” or “us”) collects, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information. Our Privacy Policy applies to our collection of your information in our stores, on our website, our collection of your information via any channel that you may interact with us, including but not limited to, postal mail, email, phone, live chat, SMS/MMS/text, social media platforms and your use of any Lucenjuri online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, or make available via any channel (collectively, the “Service”).

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you.

Lucenjuri encourages you to periodically review this Privacy Policy to learn about our privacy practices. If you are a California resident, or data subject in Europe, please see the “Additional Disclosures for California Residents,” and “Additional Disclosures for Data Subjects in Europe” sections. If you have questions or concerns about our Privacy Policy, please contact Lucenjuri as set forth in the section entitled “Contact Us” below.

By interacting with us, you consent to the use of your personal information as described in this Privacy Policy.

Information We Collect

Information You Provide

We collect Personal Information you provide directly via the Service, including but not limited to when you register for an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion (“Promotion”), contact customer support, or sign up for our text messaging program.

The following is a list of the categories of Personal Information we may collect and may have collected:

• Contact Data. We collect your first and last name, e-mail address, postal address, phone number (and mobile carrier, if you enroll in our text messaging program), and other similar contact data.
• Credentials. We collect passwords and other information for authentication and account access.
• Demographic Data. We collect demographic information including your age, birth month and/or day, gender, and country.
• Profile Data. We collect your interests, favorites, wish lists, ring size preferences, and other profile data.
• Contacts. We collect data about your contacts in order to fulfill a request by you. For example, when you e-mail a product to a friend or refer a friend through the Service, we request that you provide names and e-mail addresses for you and your friend. This helps ensure that your friend will know that you have requested that Lucenjuri send them an e-mail. The information Lucenjuri collects from you and your friend will only be used as set forth in this Privacy Policy. By using this functionality, you acknowledge and agree that you have your contacts’ consent for us to use their contact information to fulfill your request.
• Content. We collect the content of messages you send to us, such as feedback and product reviews you write, messages sent through our text messaging program, questions and information you provide to customer support or comments and content that you may post on social media channels. For example, if you contact a customer service representative or jewelry consultant and provide information to the consultant or submit a request through our Service, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you. We may also collect content such as photos, videos or other content that you submit to us. Any feedback you submit is subject to the terms of this Privacy Policy and the Terms and Conditions.
• Government Identification Data. We may collect in certain circumstances other information such as an image of your driver’s license or other government issued identification for fraud prevention purposes. We may also collect government issued identification numbers such as your social security number for tax reporting purposes in the event that you win a prize through a Promotion.

You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information.

Information Collected Automatically

Lucenjuri automatically collects information about your device and how your device interacts with our Service. We may use Service Providers to collect this information. The information includes:

• Service Use Data. We collect data about the features you use, the pages you visit, the e-mails and advertisements you view, the products you purchase, the time of day you browse, your referring and exiting pages, and other similar information about your interactions with our Services.
• Device Connectivity and Configuration Data. We collect data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information about the means through which you interact with our Services.
• IP Address and Device Identifiers. Lucenjuri collects your IP address and related location data, and other device identifiers, including mobile advertising identifiers, about the devices you use to interact with our Service. We collect this data for various purposes, including to assess and diagnose problems, improve the functioning of our Service, servers, and hosting providers, as well as to analyze trends and traffic patterns, gather demographic information, track the date, time, and duration of each session within our website, prevent fraud, and customize our Service and advertisements.

Lucenjuri collects data through the use of cookies, web logs, web beacons and other similar technologies (“Online Technologies”), including the following:

• Log Files. Our servers collect logs that include the above information, which helps us understand website usage and trends.
• Cookies. “Cookies” are small pieces of information that are stored by your browser on your device's hard drive. We use cookies on certain pages of our Service to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners, allow users to share pages and content to third-party social networking sites, and enable the use of our shopping cart. Lucenjuri uses cookies for various business and commercial purposes, including the following:
  -Necessary Cookies: These cookies are essential for you to use our Service, such as our shopping bag, as well as to access password protected areas, such as your personal account.
  -Performance Cookies: These cookies collect information about how you use our Service so that we can measure and improve the performance of our site.
  -Functional Cookies: These cookies provide enhanced functionality and personalization. They allow us to gather information on how our Service is being used and remember the choices you make (such as your language or location) so that we can provide content that is relevant to you.
  -Targeting and Advertising Cookies: These cookies help us deliver advertisements that are more tailored to you and your interests, as well as limit the number of times you receive the same advertisement. We also use these cookies to measure the effectiveness of our advertising campaigns. If you sign up for our text messaging program, cookies may be used to customize your experience by sending you personalized text messages such as shopping cart reminders.
• Web Beacons. We may use electronic images known as web beacons (also known as pixels) on the Service. These pixels are small and invisible images placed on web page that load when the web page loads. When you access a website, video, e-mail, or advertisement that contains web beacon, the pixel will load and may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to analyze activity by a particular browser on a particular device. We may incorporate pixels from third parties that allow us to analyze conversions, bring you advertising both on and off the Service, and provide you with additional functionality, such as the ability to connect our Service with your social media account.
• Device Fingerprinting. We may use device fingerprinting, which is the process of analyzing and combining sets of information elements from your device’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your device and apps.
• Location-Identifying Technologies. Location-aware technologies may be used to collect precise location data when you enable location-based services through your device. Location data may be used for purposes such as verifying your device’s location and delivering or restricting relevant content and advertising based on that location.

Some information about your use of the Service and certain unaffiliated websites or services (described below) may be collected using Online Technologies across time and services and used by us and other parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and unaffiliated websites and services.

For further information on Online Technologies and your rights and choices regarding them, see the sections entitled “Other Parties” and “Your Rights and Choices” below.

Information from Other Sources

Lucenjuri obtains information about you from other sources. To the extent we combine the information you provide to Lucenjuri through the Service with information we have obtained from other sources, we will treat the combined information in accordance with the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. The following are the categories of other sources we collect information from:

• Social networks when you reference our Service or grant permission to Lucenjuri to access your data on one or more of these services.
• Financing providers with which we offer financing for purchases, and financial services providers used for processing payments.
• Advertising and marketing partners.
• Publicly-available sources such as open government databases or other data in the public domain.
• Friends that refer you to us.

Use of Information

We may use Personal Information collected about you for the following purposes:

• Presenting the Site and its contents to you.
• Manage our Service, including your registration, account, and transactions.
• Perform services requested by you, such as to process and fulfill your order, to respond to your comments, questions, and requests, and provide customer service.
• Send appointment reminders and otherwise assist in confirming or scheduling interactions with us.
• Monitor and analyze trends, usage, and activities regarding our Services.
• Conduct promotions, including surveys and/or research on our users' demographics, interests, behavior.
• Improve our marketing and promotional efforts, Service content and product and service offerings.
• Develop and send you direct marketing, including advertisements and communications about our and other party products, offers, promotions, rewards, events, and services.
• Verify your eligibility and deliver prizes in connection with Promotions you have entered.
• Provide and serve advertising on our Service and unaffiliated websites and services.
• Comply with any applicable law, regulation, legal process or governmental request.
• For any other purpose disclosed to you or upon your intention, direction, or consent.

Disclosure of Information

We share your information in accordance with the practices described in this Privacy Policy. The types of entities to whom we may disclose include the following:

• Affiliates: We may disclose your information with related entities, subsidiaries, and affiliates. For example, we may share your information with our affiliates for business purposes such as customer support, marketing, and technical operations.
• Business Partners: We may disclose your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities.
• Special Events: If you choose to participate in a special event (for example, a Promotion), Lucenjuri may share your information with those organizations participating in the applicable event. In some cases, these promotional partners may send you promotional materials regarding their products and services.
• Feedback, Testimonials, and User-Provided Content: If you provide feedback or testimonials on the Service or on Lucenjuri products or services, or provide other user-provided content (such as photos or videos), we may post and share this feedback, testimonial, or other user-provided content, including your information, on the Service, with partners, or in marketing and promotional materials. We may, in our sole discretion, edit feedback, testimonials, or user-provided content for length and content.
• Facilitating Requests: We may disclose your information with other parties for purposes of facilitating your requests (such as when you choose to share information with a social network about your activities on the Service).
• Vendors and Other Third Parties: We disclose information with vendors and other third parties for business and commercial purposes. For example, if we need to ship something to you, we must share your name and address with a shipping company. Vendors also include: web hosting companies, shipping and fulfillment companies, diamond or gemstone suppliers, jewelers, assemblers, insurance companies, data analysis firms, analytic and advertising technology companies (including digital advertising and SMS/MMS text messaging companies), affiliates, customer service providers, consulting or marketing firms/providers, accounting, bookkeeping, or legal firms, financial services firms, technology companies including, but not limited to, enterprise application firms, firms that provide technologies to enable electronic and SMS/MMS communications, and data storage providers. Additionally, if you use a credit card or other financing alternative to place an order with Lucenjuri, we will use a payment processor to process your information in association with the transaction. We may also disclose information with other companies and organizations for credit fraud protection and risk reduction.
• Security, Compliance with Law, and Fraud Protection: We may disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request. We also may share your information in order to investigate, prevent, or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also share your information to protect the rights, property, life, health, security, and safety of us, the Service, or any person or party.
• Consent: We may disclose your information for any other purposes disclosed to you and with your consent. Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not identify you or de-identified information about you with other parties or affiliates for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the section entitled “Your Rights and Choices” below.

Use By Minors

Lucenjuri does not knowingly collect personal information from or about minors. Minors should not use the Site or otherwise provide us their personal information. If we learn that we have collected or received personal information from a minor without parental consent, we will delete that information.

Cookies and Similar Technologies

Lucenjuri collects data through the use of cookies, web logs, web beacons, pixels, and other tracking technologies ("Tracking Technologies").

The cookies we use fall into three categories:

• Required Cookies: These cookies are required to enable core platform functionality and are therefore always enabled. This includes remembering your selected country and language, tracking your movement on and usage of our services for statistical purposes, storing whether you are logged in or not, and storing your shopping bag and wish list items. We won’t ask for your consent to place those cookies because we have a legitimate purpose for setting them, but you can find a list of the cookies in our third-party cookie list (linked below).
• Analytic Cookies: These cookies are optional and allow us to track and analyze your experience on the Services, to optimize your shopping experience, to invite you to provide feedback, and to allow you to interact with product reviews.
• Social media and Advertising Cookies: These cookies are used by advertising companies to serve ads that are relevant to your interests and to personalize marketing both within and beyond our Services, including social media. Those partners (e.g., Facebook and Google) may combine that information with other information they have collected from you. These partners collect data directly from your web browser, and the processing is subject to their own privacy policies.

Your Rights and Choices

Review and Update of Account Information

You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section entitled "Contact Us" below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Online Technology Choices

• Cookies and Pixels. At all times, you may decline our cookies if your browser permits. Most browsers allow you to refuse cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. If you use multiple browsers on your device, or multiple devices, you will need to instruct each browser and device separately. Your ability to limit cookies is subject to your browser settings and limitations.
• Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. There is no industry consensus as to what site and app operators should do with regard to these signals, and we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit https://www.eff.org/issues/do-not-track

Communications

To opt-out of receiving e-mail promotions from Lucenjuri, please follow the unsubscribe instructions in our promotional e-mail correspondence or contact us as set forth in the section entitled "Contact Us" below. Please note that opting out of promotional communication received from Lucenjuri does not affect our non-promotional communications with you, service messages, orders placed with Lucenjuri, or our ongoing business relations.

Analytics and Interest-Based Advertising

You can opt-out of Google’s use of your Personal Information in connection with Google Analytics through cookies by visiting tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. To opt out of Microsoft interest-based advertising, visit the Microsoft Ad Settings page.

Some of the other parties that collect information from or about you on the Services in order to provide more relevant advertising to you may participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. This program offers a centralized location where users can make choices about the use of their information for online behavioral advertising. To learn more about the DAA and your opt-out options for their members, please visit aboutads.info/choices. If you are in the EU, please also visit the EU online choices page at www.youronlinechoices.com. Please note that if you opt-out using any of these methods, the opt-out will only apply to the specific browser or device from which you opt-out. Further, opting-out only means that the selected members should no longer deliver certain Interest-Based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks) or non-targeted ads.

We are not responsible for effectiveness of, or compliance with, any other parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

Data Security And Retention

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Despite the measures we take, transmission via the Internet is not completely secure and we cannot guarantee the security of your information.

We will retain your information for as long as necessary to fulfill the purposes for which it was collected, such as providing you with our Services, offering support, complying with legal, accounting, or reporting obligations, establishing or defending legal claims, preventing fraud, or as otherwise allowed by law.

In determining the appropriate retention period, we take into account factors such as the amount, nature, and sensitivity of the information, potential risks from unauthorized access or disclosure, the purposes for processing the data, whether those purposes can be achieved by other means, and any relevant legal obligations.

International Transfer

Lucenjuri is based in the U.S. and the information we collect is governed by U.S. law. Your information will be stored and processed in the United States or any other country in which Lucenjuri or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country – however not applicable to EU residents. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy.

Updates to the Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our operations, and we reserve the right to do so at any time. When a revision is made, we will revise the "Effective Date" on this page and any changes will be effective immediately upon posting of the revised Privacy Policy. Lucenjuri encourages you to periodically review this Privacy Policy to learn how we are protecting your information. Your continued use of our Service indicates your consent to the Privacy Policy then posted. If any changes are material, we may provide you additional notice, such as to your e-mail address.

Contact Us

For inquiries concerning this Privacy Notice, you may contact:

By email: support@lucenjuri.com

By phone: +1.818.666.6081

Additional Disclosures For California Residents

These additional disclosures for California residents apply only to individuals who reside in California. The California Privacy Rights Act (“CPRA”) provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

Categories of Personal Information We Collect

We may collect, and may have in the past 12 months collected, the following categories of Personal Information enumerated in the CPRA:

• Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.
• Customer records, such as billing and shipping address, and credit or debit card data.
• Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
• Commercial information, such as products or services history and purchases.
• Internet activity, such as your interactions with our Service.
• Audio or visual data, such as photos or videos you share with us or post on the Service.
• Geolocation data,
• Employment and education data, such as data you provide when you apply for a job with us.
• Inferences, such as information about your interests, ring size preferences, and favorites.

For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section in our Privacy Policy. We collect and use these categories of Personal Information for the business purposes described in the “Use of Information” section.

Right To Know, Correct, And Delete

If you are a California resident, you have the rights to know certain information about our data practices, delete the Personal Information we have collected from you, and correct certain Personal Information, each as more fully set forth below. In particular, you have the right to request the following from us:

• The categories of Personal Information we have collected about you.
• The categories of sources from which the Personal Information was collected.
• The categories of Personal Information about you we disclosed for a business purpose, sold, or shared, and the categories of third parties to whom the Personal Information was so disclosed, sold or shared, by category or categories of Personal Information for each category of third parties or persons to whom the Personal Information was disclosed, sold, or shared.
• The categories of third parties to whom the Personal Information was disclosed for a business purpose, sold, or shared.
• The business or commercial purpose for collecting, selling, or sharing the Personal Information.
• The specific pieces of Personal Information we have collected about you.

You may request deletion of Personal Information. We may, to the extent permitted under applicable law and regulations, retain and continue to process data where a CPRA or other exception applies. We will inform you if such an exception applies.

You may request that we correct inaccurate Personal Information. We may, to the extent permitted under applicable law and regulations, decline to correct data where a CPRA or other exception applies. We will inform you if such an exception applies. We may also elect to delete information instead of correcting it if such deletion does not negatively impact you or you consent to the deletion.

Right To Non-Discrimination and Non-Retaliation

You have the right not to receive discriminatory or retaliatory treatment by us for the exercise of any your rights. If you believe you have received discriminatory or retaliatory treatment by Lucenjuri for exercising your CPRA rights, please contact us.

Right To Opt Out of “Sale” or “Sharing”

We do not as a matter of course “sell” Personal Information, as that term is commonly understood. However, Personal Information collected on our Service by third parties for purposes of Interest-Based Advertising may be considered "sharing" under the CPRA, and you have the right to opt out. To exercise your opt-out right, visit the "Do Not Share My Personal Information (California residents)" section of our website and follow the steps provided.

California “Shine The Light” Law

Lucenjuri does not share personal information, as defined by Cal. Civ. Code§1798.83, with third parties for their own direct marketing purposes.

California Minor Postings Removal

Any California residents under the age of eighteen (18) who have registered to use the Service and posted content or information on the Service, can request that such information be removed from the Service by sending an e-mail to the e-mail address set forth in the section entitled “Contact Us” below. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable good faith efforts to remove the post from prospective public view. Please note that such requests do not ensure complete or comprehensive removal of the content or information, as, for example, some of the content may have been reposted by another user.

Additional Disclosures For Data Subjects In Europe

The below information is provided as a supplement to our Privacy Policy to provide additional information to individuals in the European Economic Area, United Kingdom, and Switzerland (collectively, “Europe”).

Lawful Basis

• Legitimate Interests. Where the processing is necessary for the purposes of the legitimate interests pursued by Lucenjuri or a third party and not overridden by your rights and freedoms.
• Performance of a Contract. Where the processing is necessary for the performance of a contract with you.
• Consent. Where you have given consent to the processing of your personal data for one or more specific purposes.
• Legal Obligation. Where processing is necessary for compliance with a legal obligation to which Lucenjuri is subject.

Exercising Your Rights Under the GDPR

If you are a data subject in Europe, you have the right to access, rectify, or erase any Personal Information we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of Personal Information we have collected about you through the Service. In addition, you have the right to ask us not to process your Personal Information (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

You, or an authorized agent, may exercise your rights by submitting a request at support@lucenjuri.com.

We respond to and process requests promptly and within the timeframes required by the European Data Protection Laws, typically, this means within 30 days from receipt. Please note that all requests are subject to proper prior verification before processing.

If you are the authorized agent of an individual making a request, you may have to take additional steps to verify your identity and demonstrate that you can exercise the individual’s rights on their behalf.

Contact Us

If you have questions about this Privacy Policy, or our Personal Information practices, please contact us as follows:

By email: support@lucenjuri.com
By phone: +1 818-666-6081

Last Updated: November 11, 2024