Shipping & Delivery

Free Shipping Both Ways with DHL Express

We offer free DHL Express shipping on all orders. To make your Lucenjuri purchasing experience as stress-free as possible, we also offer free return shipping on all orders from the US and Canada!

In-Stock Items:

Some of our items are in stock and can be arranged for shipping immediately. Once your order is ready to ship, it will be sent via DHL Express at no cost to you. Expected delivery times are as follows:

• U.S. Orders: 1-3 business days
• International Orders: 2-5 business days

Made-to-Order Items:

Most of our items are made-to-order and typically take 8-10 business days to create before shipping. The Estimated Shipping Date for your order will be provided. You can find this date on the product page and in your order confirmation email.

Once your order is ready, it will ship via DHL Express at no cost to you:

• U.S. Orders: 1-3 business days
• International Orders: 2-5 business days

Note: Order processing may take up to 2 business days before your order ships. Orders are scheduled to arrive on or before the expected delivery date shown in your order confirmation. Some orders may arrive earlier if they are ready. You will receive an email confirmation with your DHL Express tracking number once your order has shipped.

At Lucenjuri, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise. Special on demand arrangements, such as Saturday delivery, delivery on a particular date and time, or holding at a nearby ServicePoint, can be made by calling us at +1.818.666.6081. Saturday delivery is available for eligible locations at no extra costs.

Shipping Policies

For your protection, Lucenjuri always requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.

International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information. Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada.

Lucenjuri is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, please notify Lucenjuri within 5 days of receiving your tracking number. For insurance reasons we cannot reroute packages after they have shipped from Lucenjuri.

If you have any questions about our shipping procedures, please call us at +1.818.666.6081 or email us at support@lucenjuri.com.