Our Commitment to You
Lifetime Manufacturing Warranty
At Lucenjuri, we take immense pride in the quality and craftsmanship of every piece we create. From our engagement rings or wedding bands, to our fine jewelry, each piece is meticulously inspected to ensure it meets the highest standards of design and durability before it is delivered to you.
As part of our commitment to quality, we offer a Lifetime Manufacturing Warranty for your jewelry. We provide this warranty as assurance that your Lucenjuri item is free of manufacturing defects, both in materials and craftsmanship, giving you the confidence that your piece will endure through the years.
In the rare instance that a concern arises due to a defect in craftsmanship or production, our team will carefully evaluate your jewelry. If we find that the concern is genuinely related to its manufacturing, Lucenjuri will undertake a repair or replacement of your piece at no cost to you, including insuring your shipping costs so that you won't have to worry about that either.
It’s important to note that this warranty is designed to protect against flaws inherent to the manufacturing process. It does not extend to conditions that naturally occur through wear, environmental exposure, or misuse. Examples of issues not covered include:
- Normal wear and tear, including minor scratches or surface marks.
- Discoloration or fading of precious metals caused by contact with chemicals, cosmetics, perfumes, pools, or hot tubs.
- Natural wearing down of prongs, which may loosen over time with regular use.
- Stones lost or loosened due to accidental impact, trauma, or damage unrelated to craftsmanship.
- Alterations, repairs, or resizing performed by jewelers outside of Lucenjuri, which may compromise the integrity of the piece.
These occurrences are considered part of the natural life cycle of fine jewelry, and we encourage regular professional maintenance and care to preserve your piece’s beauty and longevity.
For your added peace of mind, we also recommend protecting your jewelry through independent insurance, covering circumstances beyond the scope of our warranty, such as loss, theft, or accidental damage to center stones.
With Lucenjuri, you can rest assured that your jewelry is supported by our enduring promise of excellence — crafted to last, and cared for with the same devotion that went into its creation.
If you believe your piece may have a manufacturing defect, please contact us at info@lucenjuri.com with your order number, clear images and/or videos of the jewelry with the area of concern, and any helpful details for assistance.
Free Lifetime Diamond Upgrade
At Lucenjuri, we believe your diamond should grow with your milestones. To honor the ever-changing chapters of life, we are thrilled to offer a Free Lifetime Diamond Upgrade program on all Lucenjuri lab grown diamonds.
At any point in the future, you may return your original Lucenjuri lab grown diamond and apply its full purchase value toward a new lab grown diamond of at least twice the value. Whether you are commemorating an anniversary, celebrating a new beginning, or simply ready to embrace a larger or more refined diamond, this program ensures your jewelry evolves alongside your story.
To remain eligible, the diamond must be accompanied by its original grading report and be in saleable condition. If your new selection requires a different setting, our design team will be delighted to assist you in creating a custom solution that honors both your original piece and your new vision.
This program reflects our commitment not only to exceptional craftsmanship but also to the enduring relationships we share with our clients. With Lucenjuri, your investment in a lab grown diamond never has to be final — it is a stepping stone to future brilliance, allowing your jewelry to grow in beauty and significance as your life unfolds.
Ready to upgrade? Reach out to us at info@lucenjuri.com with your order details, and let’s create something even more dazzling together!